Dr. Patty Malone, Communication Speaker, Trainer, Author and Professor of DrPattyMalone.com, shares a smart tip about how to manage your emotions when communicating at work.
Do you ever feel emotionally triggered by what someone else does or says at work? I have a Clear Communication Smart Tips Video that will help you prevent an automatic knee-jerk reaction.
Don’t take what others do or say personally, even if it appears they are trying to get a reaction out of you. Manage your own emotions. Refrain from attacking, blaming, and emotional outbursts. That only escalates the situation. If they are becoming emotional, remain calm and don’t react to it. Unrestrained emotional expression or venting is not effective communication. Neither is suppressing emotion, avoidance, or pretending you don’t care. Take a step away from the person or situation. Think about the long term impact on your relationship if it escalates. You may be working with this person for a long time to come. Don’t you be emotional because the other person is. Be professional, treat people with respect, and do your job. We can’t manage the other person’s emotions, only our own.
I’m Dr. Patty Malone, founder of Clear Communication Institute, speaker, trainer, author, and professor. Visit my website at DrPattyMalone.com, and sign up for your free audio download of clear communication tips for the workplace. Thanks for watching my Smart Tip!