Dr. Patty Malone, Communication Speaker, Trainer, Author and Professor of DrPattyMalone.com, shares a smart tip about paying attention to what your nonverbals are communicating.
What are you communicating when someone else is talking and you are listening? Are you closing the other person down without realizing it? I have a Clear Communication Smart Tips Video that will help you keep the communication open and flowing.
When you are listening to someone what are your nonverbals communicating? If you are sending out negative cues, such as lack of eye contact, fidgeting, or looking at your watch or cell phone, that indicates disinterest. If they feel you are bored or don’t care about what they have to say, it will affect how they communicate with you. They may try harder to get you to pay attention, they may edit what they are saying, or they may just stop talking. Instead, give positive reactions that show you are interested. Make good eye contact by looking directly at them, lean forward, nod your head, smile… unless it is a serious conversation where it would be inappropriate. Be engaged and genuinely interested. Show them you are listening and watch your relationships grow stronger.
I’m Dr. Patty Malone, founder of Clear Communication Institute, speaker, trainer, author, and professor. Visit my website at DrPattyMalone.com, and sign up for your free audio download of clear communication tips for the workplace. Thanks for watching my Smart Tip!